Refund & Return Policy

Refund & Return Policy

Last Updated: August 24, 2026

At Zauq, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, please contact us so we can assist you.

1. Eligibility for Returns

A return may be accepted if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective or not functioning as described.
  • The product is significantly different from the description provided on our website.

For most eligible returns, please contact us within 7 days of receiving your order.

2. Return Conditions

Returned products should, where possible:

  • Be unused or in their original condition.
  • Include original packaging and accessories.
  • Include all relevant parts that came with the order.

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, we may request:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short video showing the issue, where applicable

Please do not discard the product or packaging until we have reviewed your request.

4. Change of Mind

Returns due solely to a change of mind may not be accepted for every product. Eligibility depends on the product type and its condition.

Please contact our support team before sending any product back.

5. Refunds

Once an approved return is received and inspected, we will review the request and notify you regarding the status of your refund.

Approved refunds will be processed using the applicable payment method or another agreed method where necessary.

Refund processing time may vary depending on the payment provider.

6. Exchanges

Where possible, we may offer an exchange for an eligible defective or incorrect product.

If the exact product is unavailable, we may offer an alternative solution or refund.

7. Return Shipping

If the return is due to an incorrect, damaged, or defective product, Zauq may provide appropriate assistance regarding return shipping.

For other return requests, shipping costs may be the customer's responsibility.

8. Contact Us Before Returning

Please do not send any product back without contacting us first.

For return or refund assistance:

📞 Phone / WhatsApp: +92 328 5788754
📧 Email: zauqhub@gmail.com

Please include your order number when contacting us.